FRAUD AWARENESS

Fraudulent Use of the ShipEX Brand

Attempts have been made to defraud Internet shoppers by the unauthorized use of the ShipEX name and brand via email communications and graphics which appear, on the surface, to have originated from ShipEX.
In most cases the communications concern the sale of consumer goods over the Internet where payment may be requested before the goods are delivered.
Please be advised that ShipEX does not request payment in this manner. ShipEX only collects money due for official ShipEX related shipping expenses.
This security notice does not affect the obligation of a consignee to pay shipping, customs, VAT or similar charges, where these are properly payable at the time of delivery.
ShipEX accepts no responsibility for any costs, charges or payments made which were improperly incurred as a result of fraudulent activity.

ShipEX Fraud Awareness Guidelines

Thank you for joining our effort to combat online fraud. ShipEX goes to great lengths to protect our customers from fraud. If you suspect having received fraudulent emails, SMS or found a website or social media account that tries to pass off as ShipEX, we encourage you to let us know at your earliest convenience, so that we can quickly take actions to stop the fraud.
Please report all suspicious activity to our dedicated Anti-Abuse Mailbox at phishing-dpShipEX@ShipEX.com following the below instructions.
We thoroughly investigate every report of suspected fraud, but generally, will not respond to personal inquiries. If you have questions regarding the status of a shipment or an invoice, please direct those to our customer support.

Fraudulent Email

Below are some indicators that can help you assess whether the received email is fraudulent. Official ShipEX communication is always sent from @ShipEX.com. Note! Be aware of spoofed phishing emails sent from fake email addresses using ShipEX legitimate domains. In such cases, when the sender appears legitimate, but the email still seems suspicious, always inspect the content of the email for anomalies such as an urgent tone, grammatical errors, unfamiliar URLs or attachments.
Please refrain from clicking on any unknown links or opening attachments that seem suspicious.
We never use @gmail, @yahoo or other free email services to send emails.
We never link to a website other than our own starting with for example https://ShipEX.com/ or a country/campaign website

Fraudulent SMS

SMS Scams often include a shortened URL e.g. starting with https://bit.ly/ to obfuscate the final destination of the link.
The sender number is not visible, instead you find a generic name such as “Delivery”.
The phone number starts with a a country prefix outside of an expected territory (e.g. +235).
Send a screenshot of the suspicious SMS to phishing-dpShipEX@ShipEX.com, include the suspicious phone number in the message.

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